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Refund Procedures

If you are entitled to a refund in accordance to our Refund Policy above, your request for a refund will be processed in accordance with the following procedures:

Returning Products

Clients are required to contact the Returns Officer prior to the return of goods to qualify the return criteria. Upon confirmed qualification, a Return Merchandise Authorisation number will be issued. The Return Merchandise Authorisation number is valid for 14 days, at which time the application will lapse and the refund request is no longer valid.

Clients wishing to return goods after this time will need to contact the Returns Officer and re-apply.

IEA will not provide a refund or accept delivery of any returned goods unless they:

  1. clearly display the Return Merchandise Authorisation Number on the outside packaging.
  2. are in re-saleable condition as determined by IEA or at its sole discretion.
  3. are accompanied by a signed Deed Of Release.